Support
Help with Apple Health, walking rewards, the Shop, coin packs, invites, friends, privacy, and your account.
Frequently Asked Questions
How do I connect Apple Health?
During onboarding, Walkimals asks for permission to read step count from Apple Health. You can change this later in iOS Settings under Privacy & Security > Health > Walkimals.
How are coins earned?
Walkimals turns real-world steps into coin rewards. Reach the daily 2,000, 5,000, 10,000, 20,000, and 40,000-step milestones to collect each reward once that day.
How does the Shop work?
The Shop features three highlighted styles and six rotating daily offers. Spend earned coins to own an item, then equip it from the Shop or your Closet. Owned clothing stays in your inventory.
How do coin packs work?
Coin packs are optional consumable In-App Purchases processed by Apple. Prices are loaded from the App Store in your storefront currency. After Apple confirms a purchase, Walkimals verifies it and credits the coins to your account.
What if purchased coins do not appear?
Keep the app connected to the internet and reopen the Shop so Walkimals can finish transaction verification. Apple may also report a pending purchase. If the balance still does not update, email support with your app version and the approximate purchase time, but do not send payment-card details or signed transaction data.
How do I add friends?
Open the Friends area and use a friend code or invite link. Walkimals has no open discovery, so only people you add directly can join your friends list.
What step information can friends see?
Walkimals explains its required step-sharing contract and asks for explicit agreement during onboarding. Accepted friends can see derived totals for leaderboard periods. Raw Apple Health samples never leave your device.
What happens when I open an invite?
A personalized invite can preview your friend’s animated mascot and outfit in an App Clip or on the web. The preview does not expose step totals or add the friendship automatically. Install Walkimals, finish onboarding, and accept the invitation in the full app.
How do I remove my profile photo?
Open your Walkimals profile and remove or replace the optional photo. Removing it deletes the active photo from Walkimals storage.
How do I block or report someone?
Open the relevant friend profile to block or report that account. You can also email support for moderation or safety help.
How do I delete my account?
Open Walkimals Settings and choose Delete Account. This deletes the Firebase Authentication identity and associated Walkimals server data. A new anonymous account is created if you continue using the app.
Does Walkimals work without internet?
Previously cached screens may remain visible offline, but current friends, leaderboards, Shop inventory, purchases, account changes, and step synchronization require an internet connection.
What iOS version is required?
Walkimals requires iOS 18.0 or later and is designed for iPhone.
System Requirements
- • iOS 18.0 or later
- • Compatible with iPhone
- • Apple Health permission required for step tracking
- • Internet connection required for social features